Term and Conditions

Last Updated: [Insert Date]

Welcome to Grundfos Sales Store at ShowerFixer (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.showerfixer.com and all purchases made through it. By accessing our site or placing an order, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for:

• Plumbing professionals and trade customers
• Homeowners undertaking bathroom renovations
• Property maintenance professionals
• Commercial property managers

You must be at least 18 years old to place orders.

1.2 Intellectual Property

All content on our site (product images, technical diagrams, installation guides) is our property or licensed to us. You may not:

• Reproduce technical specifications without attribution
• Use product images for commercial purposes without permission
• Reverse-engineer our digital shower systems

2. Products and Services

2.1 Product Range

We specialize in professional shower and plumbing solutions including:

• Shower mixers (bar, bath, concealed, exposed)
• Digital and power shower systems
• Pump solutions (macerators, booster pumps)
• Specialist fittings for commercial installations

2.2 Technical Specifications

As professional equipment:

• Products are designed to UK/European plumbing standards
• Some items require professional installation
• Technical support is available for complex systems

2.3 Product Changes

We reserve the right to update product specifications to reflect:

• Manufacturer improvements (e.g., Grundfos pump revisions)
• Regulatory requirements
• Material availability changes

3. Ordering and Payment

3.1 Order Process

Our streamlined process for trade professionals:

1. Select products (checking technical compatibility)
2. Choose shipping method (trade accounts may have options)
3. Complete checkout with accurate installation address
4. Receive order confirmation with estimated dispatch date

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We may adjust prices due to:

• Manufacturer price changes
• Currency fluctuations for imported items
• Trade account agreements

3.3 Payment Options

We accept:

• Visa/MasterCard (secure processing)
• JCB (for international trade customers)
• PayPal (for faster checkout)
• Trade account terms (approved customers only)

4. Shipping and Delivery

4.1 Processing Time

Orders ship within 1-2 business days (excluding weekends/holidays). Complex orders may require:

• Additional verification for high-value items
• Specialist packaging for fragile components
• Pre-shipping inspection for professional equipment

4.2 Shipping Methods

Method	Cost	Carrier	Delivery Time	Tracking
Standard	£12.95	DHL/FedEx	10-15 business days	Full tracking + signature
Free Shipping	Orders >£50	EMS	15-25 business days	Basic tracking

4.3 Delivery Responsibilities

For professional installations:

• Ensure someone is available to receive and inspect
• Check packaging for damage before signing
• Report any discrepancies within 48 hours

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items if:

• In original packaging with all components
• Unused and in resalable condition
• Accompanied by proof of purchase

5.2 Non-Returnable Items

Due to hygiene and technical requirements:

• Opened plumbing consumables
• Cut/modified installation items
• Opened pump service kits
• Digital showers with registered warranties

5.3 Return Process

1. Email [email protected] with order details
2. Receive RMA number and instructions
3. Ship items securely with all documentation

5.4 Refund Processing

Refunds are issued within 3-5 business days after inspection. Note:

• Original shipping costs are non-refundable (unless our error)
• 15% restocking fee may apply for opened professional equipment
• International returns exclude original shipping fees

6. Warranties and Liability

6.1 Product Warranties

Manufacturer warranties apply to:

• Grundfos pumps (varies by model)
• Digital shower systems
• Professional-grade valves

Warranty requires professional installation in most cases.

6.2 Our Liability

As a specialist supplier:

• We’re not liable for improper installation
• Technical advice is provided in good faith but doesn’t replace professional assessment
• Maximum liability is limited to order value

7. General Provisions

7.1 Governing Law

These terms are governed by English law. Any disputes will be resolved in Brighton courts.

7.2 Changes to Terms

We may update these terms to reflect:

• Regulatory changes (e.g., plumbing standards)
• Shipping carrier updates
• Payment processing requirements

7.3 Contact Information

For technical or trade enquiries:

Grundfos Sales Store at ShowerFixer
37 Black Lion St, Brighton & Hove, GB CH4D 3EH
Email: [email protected]
Phone: +44 (0)XXX XXXX XXX