Shipping & Returns

At ShowerFixer’s Grundfos Sales Store, we combine professional-grade plumbing solutions with customer-focused service. This policy details our shipping and returns procedures for our range of shower systems, pumps, and plumbing components.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive email confirmation with tracking details once your order ships.

Shipping Methods

• Standard Shipping (£12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking and signature on delivery
• Free Shipping (Orders over £50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Basic tracking available

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure transactions.

Returns & Exchanges

Eligibility

We accept returns within 15 days of delivery for most products if:

• In original packaging with all components
• Unused and in resalable condition
• Accompanied by proof of purchase

Non-Returnable Items

Due to hygiene and technical specifications, these items cannot be returned:

• Plumbing consumables (opened packages)
• Installation items (cut or modified components)
• Pump service kits (opened packages)
• Digital showers with registered warranties

Returns Process

Step 1: Initiate Your Return

Email our Brighton workshop team at [email protected] with:

• Your order number
• Product details (name/ID from invoice)
• Reason for return
• Whether you prefer refund or exchange

Step 2: Receive Return Authorization

Within 2 business days, we’ll email:

• Return Merchandise Authorization (RMA) number
• Return shipping instructions
• For exchanges: confirmation of product availability

Step 3: Ship Your Return

Package items securely in original packaging and include:

• Completed returns form (from your original shipment)
• Copy of invoice
• RMA number clearly visible

Refund Process

Timing

After we receive and inspect your return:

• Credit card/PayPal: 3-5 business days for processing
• Trade account credit: Applied within 2 business days

Deductions

We may deduct:

• Original shipping costs (unless return is due to our error)
• Restocking fee (15% for opened but unused professional equipment)

Exchanges

For product exchanges (e.g., switching from exposed to concealed valves):

• We’ll ship the replacement after receiving your return
• You pay any price difference plus new shipping costs
• For urgent needs, you may place a new order and receive refund upon return

Damaged or Incorrect Items

If you receive:

• Damaged goods: Notify us within 48 hours with photos
• Wrong items: Contact us immediately

We’ll arrange free return shipping and expedite replacements for trade customers.

International Returns

For customers outside UK/EU:

• You’re responsible for return shipping costs
• Mark package as “Returned Goods” to avoid customs fees
• Refunds exclude original international shipping fees

Professional Support

Our Brighton workshop team understands the technical requirements of shower mixers, pump installations, and commercial plumbing systems. Contact us for:

• Technical advice before returning complex items (e.g., macerators, booster pumps)
• Trade account return authorizations
• Project-specific solutions

Contact: [email protected] | +44 (0)XXX XXXX XXX