Returns & Exchanges

At ShowerFixer, we engineer our returns process with the same precision as our professional-grade shower systems and Grundfos pump technologies. This policy outlines how to return or exchange products purchased from our Grundfos Sales Store at www.showerfixer.com.

1. Returns Eligibility

We accept returns within 15 days of delivery for most products, provided they are:

• In original packaging with all components
• Unused and in resalable condition
• Accompanied by proof of purchase

2. Returns Process

Step 1: Initiate Your Return

Email our Brighton workshop team at [email protected] with:

• Your order number
• Product details (name/ID from invoice)
• Reason for return
• Whether you prefer refund or exchange

Step 2: Receive Return Authorization

Within 2 business days, we’ll email:

• Return Merchandise Authorization (RMA) number
• Return shipping instructions
• For exchanges: confirmation of product availability

Step 3: Ship Your Return

Package items securely in original packaging and include:

• Completed returns form (included in your original shipment)
• Copy of invoice
• RMA number clearly visible

3. Refund Process

Timing

Once we receive and inspect your return:

• Credit card/PayPal: 3-5 business days for processing
• Trade account credit: Applied within 2 business days

Deductions

We may deduct:

• Original shipping costs (unless return is due to our error)
• Restocking fee (15% for opened but unused professional equipment)

4. Exchanges

For product exchanges (e.g., switching from exposed to concealed valves):

• We’ll ship the replacement after receiving your return
• You pay any price difference plus new shipping costs
• For urgent needs, you may place a new order and receive refund upon return

5. Damaged or Incorrect Items

If you receive:

• Damaged goods: Notify us within 48 hours with photos
• Wrong items: Contact us immediately

We’ll arrange free return shipping and expedite replacements for trade customers.

6. International Returns

For customers outside UK/EU:

• You’re responsible for return shipping costs
• Mark package as “Returned Goods” to avoid customs fees
• Refunds exclude original international shipping fees