Privacy Policy

Last Updated: [Insert Date]

At ShowerFixer (“we”, “us”, or “our”), operating as a Grundfos Sales Store at www.showerfixer.com, we are committed to protecting your privacy with the same engineering precision we apply to our professional-grade shower systems and Grundfos pump technologies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our bathroom solutions.

1. Information We Collect

We collect information necessary to provide our premium shower products and services to both homeowners and trade professionals:

• Personal Identification: Name, email address, phone number, shipping/billing address
• Payment Information: Card details (processed securely via PCI-DSS compliant systems), PayPal email, trade account details
• Technical Data: IP address, browser type, device information, cookies data
• Commercial Information: Purchase history, product preferences (e.g., concealed valves vs. exposed systems), project requirements
• Professional Details: For trade customers – company name, VAT number, plumbing qualifications

2. How We Use Your Information

Your data enables us to deliver the reliable performance you expect from Grundfos technology:

• Process transactions for shower mixers, digital systems, and pump installations
• Provide technical support for complex products like macerators and booster pumps
• Manage trade accounts and commercial invoicing
• Improve our product range (e.g., disability shower solutions)
• Prevent fraud with security measures matching our product durability
• Comply with UK and international plumbing product regulations

3. Data Sharing and Disclosure

Like our concealed shower valves protect your plumbing, we protect your data:

• Service Providers: Payment processors, shipping carriers (excluding certain Asian/remote regions)
• Professional Networks: Grundfos technical partners for product support
• Legal Requirements: When required by UK/EU law
• Business Transfers: In case of company restructuring

We never sell your data to third-party marketers.

4. International Data Transfers

As a global supplier (with some regional exceptions), we may transfer data outside the UK/EU with appropriate safeguards matching our international shipping standards.

5. Data Security

We implement security measures with Grundfos-level engineering:

• PCI-DSS Level 1 compliance for payment processing
• Tokenisation technology ensuring card details are never stored on our servers
• 3D Secure authentication for all card payments
• Regular security audits of our systems

6. Your Rights

Under GDPR and UK data protection laws, you have rights including:

• Access to your personal data
• Correction of inaccurate information
• Erasure of your data (subject to legal requirements)
• Restriction of processing
• Data portability
• Objection to processing

7. Cookies and Tracking Technologies

We use cookies as precisely as our digital shower controls:

• Essential Cookies: For checkout functionality and trade account access
• Performance Cookies: To improve our product offerings
• Analytics Cookies: To understand customer needs for professional plumbing solutions

You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this policy as we innovate our product line. Significant changes will be communicated to trade account holders.