Welcome to ShowerFixer’s FAQ section. As a globally recognised Grundfos Sales Store specialising in premium shower solutions, we’ve compiled answers to common queries about our products, delivery, and services. Our team in Brighton is always ready to assist with more specific enquiries at [email protected].
About Our Products
What types of shower products do you specialise in?
We offer a comprehensive range of professional-grade shower components including:
- Bar mixers and bath/shower mixers
- Concealed and exposed shower valves
- Digital shower systems and power showers
- Disability-accessible shower solutions
- Pump systems including macerators and booster pumps
- All necessary installation items and plumbing fittings
Are your products suitable for commercial installations?
Absolutely. Many of our products, particularly our Grundfos pump systems, concealed valves, and commercial-grade mixers are specifically designed for high-usage environments. Professionals can contact us for bulk pricing and technical specifications.
Do you provide technical specifications for your shower components?
Yes, detailed technical documentation is available for all our products, especially important for digital showers and pump systems. These can be requested via email or are included with disability shower components and professional installations.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure online transactions. Professional accounts may qualify for invoice payment terms – please enquire.
Can I create a trade/professional account?
Yes, plumbing professionals and accessibility specialists can apply for trade accounts with benefits including:
- Priority processing of orders containing installation items
- Consolidated shipments for job-site efficiency
- Technical support during transit
- Urgent replacement arrangements
How can I track my order?
All orders shipped via our Express Standard service include real-time tracking from our Brighton warehouse. You’ll receive tracking information via email once your order is dispatched. Economy shipments via EMS also include tracking for orders over £50.
Delivery Information
What are your delivery options and timescales?
We offer two shipping methods tailored to your needs:
- Express Standard Shipping (£12.95):
- 1-2 business day order processing
- 10-15 day delivery window after dispatch via DHL/FedEx
- Ideal for time-sensitive components like concealed valves
- Free Economy Shipping (Orders £50+):
- 15-25 day delivery via EMS after dispatch
- Perfect for complete systems or bulk fittings
- Note: Some heavy items may incur supplemental charges
Do you ship internationally?
Yes, we serve professionals and homeowners worldwide (excluding some Asian and remote regions). All international shipments include pre-prepared customs documentation for smooth clearance, especially important for digital showers and technical equipment.
Are there any delivery restrictions?
Some heavy items like macerators may have supplemental delivery charges. UK Highlands may experience longer delivery times for economy shipping. We cannot currently ship to certain remote locations – please check with us before ordering.
Returns & Warranty
What is your returns policy?
We offer a straightforward 15-day return window from delivery date:
- Original packaging required, especially for electrical items
- Refunds processed within 3 business days
- Return shipping costs are the customer’s responsibility unless faulty
What if my product arrives damaged?
Contact us immediately at [email protected] with photos of the damage. For disability shower components and professional orders, we offer expedited replacements. All our shipments include protective packaging, with extra materials used for fragile items.
Do your products come with warranty?
Yes, all Grundfos products and our shower components come with manufacturer warranties. Duration varies by product – please refer to individual product pages or contact us for specific warranty information. Professional installation may be required to maintain warranty validity for some technical products.
Technical Support
What support do you offer for installation?
While we don’t provide on-site installation, all disability shower components include detailed installation guides. For professional clients, our Brighton technical team can provide telephone support for Grundfos pump systems and digital shower installations during UK business hours.
Can you help me choose the right shower system?
Absolutely. Our specialists can advise on:
- Macerator pump sizing for specific installations
- Digital shower system compatibility
- Accessible shower solutions for disability requirements
- Booster pump selection for water pressure issues
Didn’t find your answer here? Our water engineering specialists at our Black Lion Street workshop are ready to assist. Email [email protected] or call +44 (0)XXX XXXX XXX during UK business hours.
Every ShowerFixer solution carries our commitment to technical excellence – from our Brighton base to your bathroom transformation.